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Delivery

Standard Delivery ………..£10.00

Saturday Delivery …………£15.00

We use Royal Mail Special Delivery (signed for ) . we call / text/ email you the day we send your items with the tracker number.

Also we would like to try and to send your items so their delivery day is the best for you.

We do not post to Countries outside the UK.

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Returns

For online purchases

We ask you to notify us in 7 days ,if you would like to return or exchange the items

mulberrysilksonline@gmail.com

01252 714171

Items must be back in our shop within 14 days

All original tags must attached , in unused condition .

Please use the original packaging and tissue paper (how it was sent to you ).

Postage will not be refunded

Return postage is paid for by the customer unless the items are faulty

If items lost or damaged in the return post , its the responsibilty of the customer

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For shop purchases, we request the items to be brought back within 7 days of purchase, for an exchange or a credit note

For both online and shop bought

We do not accept returns on items that have been worn ,or damaged

Tags not be removed , if removed we do not accept return of Item

We require the receipt to be enclosed with the returned goods

Faulty items please call us/ email us

We are happy to exchange items , for other items or a credit note

We do not refund on sale items , unless faulty , photographs of item taken when packing .